We're here to help and listen

For any questions or to share your feedback, please fill out the form below and select the relevant option on the drop-down menu, our team will aim to get back to you within 72 hours.

Contact Customer Service

It may be worth visiting our FAQs for answers to our most commonly received questions as you may find the information you need there. To ensure that we are able to investigate your feedback fully, please contact us no later than 6 weeks post event. We may not be able to assist with any feedback submitted after this timeframe.

For all ticketing and access ticket queries please contact SEE Tickets HERE or Ticketmaster HERE

We are sorry to hear if you wish to make a complaint following your visit.

The best way of dealing with any questions, queries or concerns you may have is to speak with a member of our staff whilst at the event who will be able to assist you. Our customer service team can be found at the information point in the main arena.

If you have returned home unhappy with your recent visit, please do get in touch with a member of our customer service team by filling out the form below and selecting ‘Event Feedback’ on the drop-down menu.

Event Feedback Form

To ensure that we are able to investigate your feedback fully, please include as much detail as possible to help us look into this further. Please contact us no later than 6 weeks post event as we may not be able to assist with any feedback submitted after this timeframe. We treat all feedback very seriously and will endeavour to respond to your email within 10 days.

If you have lost an item at Big Feastival, please fill out the lost property form below for our Lost Property Team to review.

Lost Property Form

Please include as much information as you can in order for our team to reunite your item with you.

If your item has been found, we will respond to your email to confirm and arrange a delivery. Please note that there may be a postage charge.

Big Feastival will not take any responsibility for lost items, and each visitor is responsible for their own personal property.

After Big Feastival, items will be sent to our head office team. Items will only be held for a maximum of 30 days post event. Any unclaimed items will be disposed of after this point or sent to the relevant agencies.

Items will be posted as soon as possible at our team’s convenience, once items have been sent out for delivery, we will not take any responsibility for any loss or damage.

If you have made a booking with Green Yurts, you can contact them at [email protected]

It may also be worth visiting their FAQS for answers to their most commonly received questions as you may find the information you need there

To apply to volunteer at Big Feastival, head to the Wicked Stewarding website HERE

Big Feastival are very pleased to be working with Performance Interpreting Ltd who will be providing the BSL access provision for the festival weekend.

Please complete the attached form to register your interest. Please note that all deaf customers contact details will be shared with Performance Interpreting Ltd who will then reach out to you to explain more about the BSL access service and ask what you would like to see.

Closer to the event, be ready to expect a BSL access schedule which will be curated to suit customer requests.

Please come and see the team at the Info Point if you have any queries.

Festival-goers will be able to reserve an Electric Mobility Scooter or Manual Wheelchair in advance of the event, for collection at either the Access Campsite (Blue Gate) or Day Visitor Entrance (Red Gate).

To book, please visit HERE

Please email [email protected] or give her a call at +44 (0)775 330 1519 for more information. Please send images, website links and as much information on your brand to support your application.

Please contact [email protected] for all performance submissions, including artist/bands, comedians, kid’s content, and festival fun.

We aim to respond to all incoming emails but due to the high volume received, we regret that this is not always possible.

Please contact [email protected]